Frequently Asked Questions

Got a question? We've got answers! Here are some of the most common questions we get from our amazing customers. If you don't see what you're looking for, feel free to reach out — we’re always happy to help! 💬

1. How long does shipping take? 🚚

For orders within Australia, delivery typically takes 4 to 7 business days, depending on your location and local delivery availability.
For international orders, we will provide a shipping timeframe via email once your order is confirmed. 📧

2. How much does shipping cost? 📦

We charge a flat shipping rate of $4.95 for all orders within Australia.
For international customers, shipping rates are calculated at checkout based on your destination. 🌎

3. How can I track my order? 🔍

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use that number to follow your order's journey until it arrives at your doorstep! 📬

4. What payment methods do you accept? 💳

At the moment, we accept PayPal as our secure payment method.
PayPal allows you to check out safely using your PayPal balance, linked bank account, or credit/debit card. 🛡️

5. Can I return an item if I’m not satisfied? 🔄

Absolutely! We offer a 30-day return policy.
If you’re not 100% happy with your purchase, you can return it within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.

6. How do I start a return? 📬

Simply email us at support@aussiehomepicks.com with your order number and reason for the return. We'll guide you through the easy return process! ✨

7. How long does it take to receive a refund? 💸

Once we receive and inspect your returned item, refunds are processed within 10 business days. Refunds are issued back to your original method of payment. 💳

8. Do you offer exchanges? 🔄👕

We currently do not offer direct exchanges.
If you would like a different item, we recommend returning your original item for a refund and placing a new order.

9. What if my item arrives damaged? 🛠️

Oh no! 🙈 If your item arrives damaged or faulty, please contact us within 7 days of receiving it. Send a photo of the issue to support@aussiehomepicks.com, and we’ll arrange a replacement or refund as quickly as possible.

10. How can I contact you? 📞

We're always here to help! You can reach us by email at support@aussiehomepicks.com.
You can also message us on Facebook for quick questions and updates. 📱